Experiences of professional social work intervention and its reconfiguration in the Covid-19 scenario with patients and caregivers at the General Hospital of Mazatlan, Sinaloa

Abstract

This article is the result of a master's thesis in Social Work that addressed the reconfiguration of the professional intervention of Social Work in the first line of Covid-19 care with patients and caregivers at the General Hospital of Mazatlán. This work aims to analyze the experiences of social workers about the transformations in their professional intervention in the Covid-19 scenario with patients and caregivers. The theoretical elements are framed in the references of Max Weber's theory of social action (1864-1920), which gives meaning and intentionality to the social interrelations of people. The methodological process includes an interpretive-descriptive study with a qualitative approach through participant observation and semi-structured interviews applied to a convenience sample of health social workers from the first line of care against Covid-19. The results showed that the social scenario generated by the pandemic opened new areas of analysis in the field of health research, through alternative intervention models. The experiences acquired contribute to the solidity of the professional specificity of Social Work, which transcended its traditional assistance intervention towards new emerging interventions, such as: management of crisis situations; social management; thanatological support and creation of virtual care networks through new technologies, among others.